Last updated on January 06, 2021
In light of the Coronavirus (COVID-19) pandemic, we are monitoring the situation closely and will continue to provide information and assistance to travelers. As the situation is still evolving, airlines and other travel partners are continually reviewing their policies.
We recommend you check the travel advisory from your local authority for travel planning.
If you are due to travel soon and need to call us, please have your Trip ID ready. This can be found by selecting your itinerary from My Trips.
You may be able to manage your flight online from the My Trips page. Log in to the travel rewards portal to view your options.
Many airlines have issued waivers related to COVID-19. If you have not yet determined how your travel plans may be affected, please check your airline’s website for most up-to-date information and options available for your flight.
To cancel your flight
To change your flight
To change or cancel a hotel or car reservation
Many of the hotel and car bookings on our website are refundable until 72 hours prior to check-in or pick-up. Please log into the travel rewards portal and select My Trips to see if you are able to make changes online.
If you are unable to cancel online and need to call us, please have your Trip ID ready. This can be found by selecting your itinerary from My Trips.
Due to COVID-19 travel restrictions in place, booking locations may be limited. For more information about COVID-19 and country-specific travel restrictions, please visit the CDC website.
Many destinations have implemented travel restrictions due to COVID-19. These restrictions are changing frequently, so check the latest information for your destination. Carefully review the cancellation policies for your travel. If travel restrictions change prior to your trip, these policies will still apply.