Coronavirus (COVID-19) Travel Advisory

In light of the Coronavirus (COVID-19) pandemic, we are monitoring the situation closely and will continue to provide information and assistance to travelers. As the situation is still evolving, airlines and other travel partners are continually reviewing their policies.

We recommend you check the travel advisory from your local authority for travel planning.

If you are due to travel soon and need to call us, please have your Trip ID ready. This can be found by selecting your itinerary from My Trips.

Flights

You may be able to manage your flight online from the My Trips page. Log in to the travel rewards portal to view your options.

Many airlines have issued waivers related to COVID-19. If you have not yet determined how your travel plans may be affected, please check your airline’s website for most up-to-date information and options available for your flight.

Airline

To cancel your flight

Log in to the travel rewards portal to view potential flight change options from the My Trips page. If you have a waiver for a reservation with a major airline, you may be able to cancel your flight online. Current airlines supported on the travel portal include but may not be limited to:
- Air Canada
- Alaska Airlines
- American Airlines
- Delta Airlines
- Hawaiian Airlines
- JetBlue Airways
- United Airlines
If your airline has not issued a waiver yet, and you still wish to cancel, please note normal airline penalties and restrictions will apply.
If your booking consists of 2 one-way flights, then ensure you check for waivers for both flights. If one of your flights is covered by a waiver, it will not automatically cover the other flight.
If you are not eligible for a waiver refund or credit and you purchased travel insurance, check your travel insurance policy to see if changes and cancellations due to this event are covered. If so, contact your insurance provider for details on submitting a claim.
Please note that when you rebook your flight, any credit that is left over after rebooking may be forfeited in the case that the new fare is lower than the amount of the airline credit.

To change your flight

Consider preferred new travel dates prior to contacting us. Please note the airline's waivers and policies when selecting these dates. Policies or waivers may change or be added at any time, so check for updates before rebooking.
If your airline has not issued a waiver and you still wish to change your flight please call us for assistance.

Hotel and Car

To change or cancel a hotel or car reservation

Many of the hotel and car bookings on our website are refundable until 72 hours prior to check-in or pick-up. Please log into the travel rewards portal and select My Trips to see if you are able to make changes online.

If you are unable to cancel online and need to call us, please have your Trip ID ready. This can be found by selecting your itinerary from My Trips.

Booking Restrictions

Due to COVID-19 travel restrictions in place, booking locations may be limited. For more information about COVID-19 and country-specific travel restrictions, please visit the CDC website.

Many destinations have implemented travel restrictions due to COVID-19. These restrictions are changing frequently, so check the latest information for your destination. Carefully review the cancellation policies for your travel. If travel restrictions change prior to your trip, these policies will still apply.