Coronavirus (COVID-19) Travel Advisory

You may be able to manage your flight online from the My Trips page. Log in to the travel rewards portal to view your options.

Most airlines have issued waivers for the next 4-8 weeks. If you have not yet determined how your travel plans may be affected, please check your airline’s website for most up-to-date information and options available for your flight.

To cancel your flight

• Log in to the travel rewards portal to view potential flight change options from the My Trips page. If you have a waiver for a reservation with a major airline, you may be able to cancel your flight online. Current airlines supported on the travel portal include but may not be limited to:
  • Air Canada
  • Alaska Airlines
  • American Airlines
  • Delta Airlines
  • Hawaiian Airlines
  • JetBlue Airways
  • United Airlines
• If your reservation does not have a current waiver or your travel is outside of the next 3 days, please wait to contact us regarding your plans so we can help those with more immediate travel.
• If your airline has not issued a waiver yet, and you still wish to cancel, please note normal airline penalties and restrictions will apply.
• If your booking consists of 2 one-way flights, then ensure you check for waivers for both flights. If one of your flights is covered by a waiver, it will not automatically cover the other flight.
• If you are not eligible for a waiver refund or credit and you purchased travel insurance, check your travel insurance policy to see if changes and cancellations due to this event are covered. If so, contact your insurance provider for details on submitting a claim.

To change your flight

• Consider preferred new travel dates prior to contacting us. Please note the airline's waivers and policies when selecting these dates. Policies or waivers may change or be added at any time, so check for updates before rebooking.
• If your airline has not issued a waiver and you still wish to change your flight please call us for assistance. We are currently experiencing high call volumes and recommend you wait to call us until closer to your travel dates.

To change or cancel a hotel or car reservation

Most of the hotel and car bookings on our website are refundable until 72 hours prior to check-in or pick-up. Please log into the travel rewards portal and select My Trips to see if you are able to make changes online. If your hotel or car rental company charges a fee and your travel is within the next 3 days, please contact us to see if the penalty can be waived.

Due to COVID-19 travel restrictions in place, booking locations may be limited. For more information about COVID-19 and country-specific travel restrictions, please visit the CDC website. We may be experiencing higher than usual call volume and recommend booking travel or self-servicing online if possible.