Coronavirus (COVID-19) Travel Advisory

We are here to help but are experiencing very high call volumes and extended wait times, possibly over 2 hours. If your travel is not within the next 3 days, please wait before contacting us so we can help those with more immediate travel.

Last updated on April 29, 2020

In light of the Coronavirus (COVID-19) pandemic, we are monitoring the situation closely and will continue to provide information and assistance to travelers. As the situation is still evolving, airlines and other travel partners are continually reviewing their policies.

We recommend you check the travel advisory from your local authority for travel planning.

If you are due to travel soon and need to call us, please have your Trip ID ready. This can be found by selecting your itinerary from My Trips.

Flights

You may be able to manage your flight online from the My Trips page. Log in to the travel rewards portal to view your options.

Most airlines have issued waivers for the next 4-8 weeks. If you have not yet determined how your travel plans may be affected, please check your airline’s website for most up-to-date information and options available for your flight.

To cancel your flight

To change your flight

Hotel and Car

To change or cancel a hotel or car reservation

Most of the hotel and car bookings on our website are refundable until 72 hours prior to check-in or pick-up. Please log into the travel rewards portal and select My Trips to see if you are able to make changes online. If your hotel or car rental company charges a fee and your travel is within the next 3 days, please contact us to see if the penalty can be waived.

Booking Restrictions

Due to COVID-19 travel restrictions in place, booking locations may be limited. For more information about COVID-19 and country-specific travel restrictions, please visit the CDC website. We may be experiencing higher than usual call volume and recommend booking travel or self-servicing online if possible.

cxLoyalty provides travel services for loyalty programs in the United States and globally.