Coronavirus (COVID-19) Travel Advisory

Last updated on February 21, 2021

In light of the Coronavirus (COVID-19) pandemic, we are monitoring the situation closely and will continue to provide information and assistance to travelers. As the situation is still evolving, airlines and other travel partners are continually reviewing their policies.

We recommend you check the travel advisory from your local authority for travel planning.

If you are due to travel soon and need to call us, please have your Trip ID ready. This can be found by selecting your itinerary from My Trips.

Many destinations have implemented travel restrictions due to COVID-19

These restrictions may include mandatory testing to enter a country or region and quarantining upon arrival. Please check the latest information for your destination before booking and travelling as the requirements are changing frequently. For more information, please check the CDC website

Flights

Many airlines have issued waivers related to COVID-19. If you have not yet determined how your travel plans may be affected, please check your airline’s website for most up-to-date information and options available for your flight.

To cancel your flight

To change your flight

Hotel and Car

To change or cancel a hotel or car reservation

Many of the hotel and car bookings on our website are refundable until 72 hours prior to check-in or pick-up. Please log into the travel rewards portal and select My Trips to see if you are able to make changes online.

If you are unable to cancel online and need to call us, please have your Trip ID ready. This can be found by selecting your itinerary from My Trips.

Booking Restrictions

Due to COVID-19 travel restrictions in place, booking locations may be limited. For more information about COVID-19 and country-specific travel restrictions, please visit the CDC website.

Many destinations have implemented travel restrictions due to COVID-19. These restrictions are changing frequently, so check the latest information for your destination. Carefully review the cancellation policies for your travel. If travel restrictions change prior to your trip, these policies will still apply.

cxLoyalty provides travel services for loyalty programs in the United States and globally.